Monitoring animal performance is a challenge due to lack of systematic recording in the smallholder dairy sector in Malawi. A mobile recording system using short messaging service (SMS) was therefore trialled for data capturing and subsequent feedback provision to farmers following analyses and interpretation. This study aimed at drawing lessons regarding use of SMS recording system among dairy farmers. Of the 210 participants, 85% were farmers and 25% were other dairy value chain players. Farmers were from eight intervened (monitored for 18 months) and eight control Milk Bulking Groups (MBG). There are three regions in Malawi and Central region had the highest participants [59% (124)] than Northern [23% (49)] and Southern [1% (2)] regions submitting data using SMS. Milk production was the most recorded data and analyses showed that mean yield in litres per cow (10.7 ± 0.14) was similar to average estimate in literature for Malawi (10.4 ± 1.57). Household daily milk consumption (1.2 ± 0.04), milk sold through formal market (610.0 ± 55) and amount of milk rejected per day per MBG (5.9 ± 0.86) in litres were captured. Farmers asked questions and received timely feedback via SMS. Therefore, it is possible to capture quality data using SMS technology that is adequate for conducting analyses to inform decision-making.